Last update: 21/10/2025
At Brisbane Solar & Battery, we value your privacy and are committed to protecting your personal information. Any details you share with us are handled with care, stored securely, and used only for the purposes described in this policy. We aim to earn and maintain your trust every time you interact with us.
If you have any questions or concerns, please contact us at info@brisbanesolarandbattery.com.au
1. Information we collect
Personal Information:
When you engage with our website, book a consultation, or respond to our advertisements, we may collect personal information voluntarily provided by you, such as your:
- Name
- Email address
- Phone number
- Property address
- Other details required to provide you with a quote or service.
Automated data:
We may automatically collect information such as your IP address, browser type, operating system, and pages visited. This helps us understand how visitors use our site and allows us to improve our services and user experience.
2. How we use your information
Providing our services:
We use your information to manage bookings, prepare quotes, schedule installations, and communicate updates about your project.
Improving our offerings:
We analyse user data to enhance our products, services, and website functionality, ensuring we continue to meet your needs.
Marketing & communication:
We may send you occasional updates, promotions, or educational content related to solar and battery solutions. You can opt out at any time by following the unsubscribe link in our emails or by contacting us directly.
3. Information storage
How we collect data:
We may gather information through emails, phone calls, website forms, or social media interactions.
Data security:
At Brisbane Solar & Battery, protecting your personal data is a priority. When sensitive details such as payment information are provided, they are processed securely through trusted third-party payment processors like SecurePay Australia and are never stored permanently by us.
We follow industry best practices to protect the data you provide to us during transmission and upon receipt.
If you have any questions about our data protection measures, contact us at info@brisbanesolarandbattery.com.au
4. Sharing information
Service providers:
We may share your information with trusted third-party service providers who assist us in operating our business, such as installers, marketing partners, and IT service providers. These parties are required to keep your information secure and use it only for the services we request.
Advertising & analytics:
We use third-party platforms, including Google Ads and Meta Ads (Facebook and Instagram), to display relevant content and measure campaign effectiveness. These services may use cookies and tracking technologies to tailor advertisements to your interests.
5. Security
We implement robust security measures to protect your personal information. However, please note that no internet-based service or data transmission can be guaranteed as completely secure.
Our website may contain links to other sites not operated by us. Please note that this Privacy Policy applies only to our domain, www.brisbanesolarandbattery.com.au, and not to external websites.
6. Your rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate or outdated details.
- Request deletion of your data, subject to legal or contractual obligations.
To exercise these rights, contact us at info@brisbanesolarandbattery.com.au
7. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest update date will always be listed at the top of this page.
8. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
📞 (07) 5238 8001
📧 info@brisbanesolarandbattery.com.au
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